LIVE Webinar: Training Practices for "White Glove" Valet Services

Wednesday, August 14, 2-3 pm EDT


With valet parking comes a variety of responsibilities and additional needs. Service and performance are judged differently and the parking patrons have heightened expectations.

Achieving valet best practices will ensure the process of leaving and retrieving your client's vehicle is a smooth one. In our August live webinar, industry experts will discuss valet best practices, including:

  • Implementing a valet operation
  • Optimizing limited or inconvenient parking
  • Controlling risk factors (theft, property damage)
  • Incorporating current valet trends
  • Enhancing client service
  • Gaining customer satisfaction
Join us Wednesday, August 14, as industry professionals examine "White Glove" valet service best practices and how it can keep customers coming back to your business. Register.

Speakers:

Dan Sherfield, Sr. Vice President – Hotel and Hospitality Services, Bags Parking & Guest Services
Dan is the Senior Vice President of Hotel and Hospitality Services at Bags Parking & Guest Services Inc. He started with Bags Inc. as a valet attendant 15 years ago. In 2003, Dan began working with their owner to integrate the first TSA approved remote airline check-in product with their valet and bell services at hotels in Central Florida. Bags Inc. is now known as an innovator of the guest service experience. Dan is focused on the strategic growth of their Parking & Guest Services division.

Dan Cowens, Vice President of Operations, Towne Park, Ltd.
Dan Cowens is an 18-year Towne Park veteran who started his career as a valet parker in October 1992 and by 1996 was a District Manager. Since 2010, Mr. Cowens has held the position of Vice President-Operations, where he is accountable for over 1,000 associates and 100+ clients, responsible for their performance in financial, guest satisfaction, client retention, employment practices and business development objectives.

Register:

$30.00 for NPA Members
$55.00 for Non-Members
Register >>


Exclusive 10% Off Book Offer for Webinar Attendees

The Dimensions of Parking, Fifth Edition

As a special bonus, attendees of the August 14th webinar get 10% off NPA's The Dimensions of Parking, Fifth Edition.


How It Works: Register for the webinar. After you attend, you'll receive an email with your discount. Order by September 1st before the offer expires.

About the book:

Includes parking studies and demand; zoning requirements; financial feasibility and financing; parking geometrics; wayfinding; safety, security and secure design; lighting; building codes; operations and management; and maintenance.

Order # D84
Discounted NPA member price: $56.00
Discounted Non-member price: $80.00


» Register for the webinar & receive the discount