The experience a patron has with parking can create positive or negative feelings toward the establishment because it is often the first experience customers have when arriving and the last thing they see when they depart. Join us as industry experts discuss the operations element of the CPP exam certification.

As a CPP you must understand how to train and deploy talent so that you meet and exceed both internal and external expectations. Industry experts explore the key to meeting and exceeding this expectation - hiring, training, development, and placement of staff.

Technology increasingly plays a major part in helping parking managers understand and operate their parking facilities. As a CPP professional it is important to have a clear understanding on how these technologies are used and what benefits or challenges they bring to facility management.

Whether your facility is old or new, managers must be able to establish a maintenance plan that will extend the life of a facility and improve its appearance to customers. As a CPP you must create a regular plan for routine and capital improvements, understand the items to be included for proper maintenance and keep accurate records of all maintenance activities.