The NPA-developed CPP Study Guide will be forwarded to each approved candidate. The Study Guide will accompany the Authorization Letter. The Study Guide was developed as a national source for the body of knowledge for the parking industry. It is recognized that individual companies, institutions and/or municipalities may have their own operational guidelines; however, candidates should answer the test questions correctly based on the information found in the Study Guide. Use the Study Guide to study and review the examination outline. Answer the sample questions in the Study Guide to help familiarize yourself with the nature and format of the kinds of questions that will appear on the examination. If there are issues you do not understand in the Study Guide, review them with your supervisor.
If there are issues you do not understand in the Study Guide, you may review them with your supervisor or take advantage of the many study outlets NPA offers for aspiring CPP’s:
You should plan to arrive at the test center at least 30 minutes prior to your scheduled testing time. It is your responsibility to be at the test center on time. Candidates will not be permitted into the testing room after the scheduled testing time. It is strongly suggested that you visit the site before the day of the exam so you are familiar with the route and the needed time. If you are not present for your scheduled testing time, you will forfeit your fee.
The identification must be current and clearly recognizable or you will not be admitted to the test. If your photo does not have a signature, you must bring a second form of signature identification. If you do not have proper identification, you will not be admitted to test and you will forfeit your fee. There are no exceptions.
The NPA certification examination is administered regularly throughout the year at PSI Testing Centers.
The 150-question, multiple-choice test will be administered on computers during a 3.5 hour testing session. For the candidate, all test functions are controlled by the candidate’s choice of the keyboard or mouse. PSI exam capabilities include on-screen graphics, tagging of questions for later review, on-screen calculator, and the ability to review any question with a click to the help screen.
The site administrator will be available to assist you with becoming familiar with the testing process prior to your actual testing time. Please become familiar with the process prior to beginning your actual test. In rare instances, technical problems may require late starts and/or rescheduling of your examination. If, at any time during the examination, you believe you have a problem with your computer, notify the site administrator.
Although every attempt is made to provide a quiet and comfortable test environment, noise and room temperature may be an unforeseen distractor. It is suggested that if you are sensitive to noise or temperature variations, you may want to bring earplugs and types of dress that can help you to adapt to a cooler or warmer climate in the examination room. Since PSI provides many different examinations for many different clients, be aware that candidates will be working at different paces in the testing room. PSI will work with the test site staff to anticipate potential problems.
Examination questions are multiple-choice with one correct answer and three incorrect responses. Your score will be based on the number of questions you answer correctly. Candidates must achieve a scaled score of 70 to pass the examination. Scaling the scores permits the different forms of an examination to be reported on a common, consistent scale and is not necessarily equivalent to the scores based on a percentage. Upon completion of your testing session, you will immediately receive your score report. If you have passed the examination, your score report will indicate a “Pass.” If you have failed the examination, your score report will indicate a “Fail” and will provide you with a diagnostic analysis of your strengths and weaknesses in your test performance based on the content outline.
All score results will be forwarded to PCS from PSI on a weekly basis. PCS in turn will provide the score results to NPA. Candidates who pass the exam will receive a certificate suitable for framing and will be able to use the credential "CPP" (Certified Parking Professional). Certification will remain valid for a period of three years. If you fail the examination, you may apply to re-take the examination. However, a Study Guide will not be re-issued.www.pcshq.com