Professional DevelopmentslashCPP Program

 

CPP - The Credential of Superior Knowledge and Professionalism

 

What to Expect - Study Guide and Preparing to Test

The NPA-developed CPP Study Guide will be forwarded to each approved candidate. The Study Guide will accompany the Authorization Letter. The Study Guide was developed as a national source for the body of knowledge for the parking industry. It is recognized that individual companies, institutions and/or municipalities may have their own operational guidelines; however, candidates should answer the test questions correctly based on the information found in the Study Guide. Use the Study Guide to study and review the examination outline. Answer the sample questions in the Study Guide to help familiarize yourself with the nature and format of the kinds of questions that will appear on the examination. If there are issues you do not understand in the Study Guide, review them with your supervisor.

If there are issues you do not understand in the Study Guide, you may review them with your supervisor or take advantage of the many study outlets NPA offers for aspiring CPP’s:

  • CPP Peer Network Calls
    The CPP Peer Network calls are open-ended conversations held on a quarterly basis and hosted by members of the Certification Advisory Board. Use this opportunity to find out more about the program and ask questions about the study guide, or, tell us about your experience and your journey of becoming a CPP. Check the NPA website for the 2014 schedule of calls.
  • CPP Summit
    Join NPA and parking professionals as they examine areas of the CPP Study Guide and exam. Members of the Certification Advisory Board present four one-hour webinars over two days on areas that deem the most difficult. Previous summits have focused on Parking Operations, Parking Equipment and Technology, Marketing, and Human Resources. Participants will have the ability to ask questions and will receive a copy and recording of the presentations. Check the NPA website for the 2014 CPP Summit schedule.
  • CPP Study Buddy Program
    Two heads are always better than one! Take advantage of the CPP Study Buddy program by partnering up with a fellow CPP aspirant. Sign up today!
  • CPP Study Roadmap
    Use the CPP Study Roadmap as a working plan of attack as you review. This document displays all sections of the study guide and assists in allocating the number of hours needed to prepare for each section. Download and print the roadmap by using the link at the top of the page: ‘Application Form and Documents.’

Admission Requirements

You should plan to arrive at the test center at least 30 minutes prior to your scheduled testing time. It is your responsibility to be at the test center on time. Candidates will not be permitted into the testing room after the scheduled testing time. It is strongly suggested that you visit the site before the day of the exam so you are familiar with the route and the needed time. If you are not present for your scheduled testing time, you will forfeit your fee.

You must have your Authorization Letter and one form of identification with your photograph and your signature (i.e. driver’s license, school or work identification card, or passport) in order to be admitted to the examination room. The name submitted on your Application Form must be an exact duplication of the name on your identification.

The identification must be current and clearly recognizable or you will not be admitted to the test. If your photo does not have a signature, you must bring a second form of signature identification. If you do not have proper identification, you will not be admitted to test and you will forfeit your fee. There are no exceptions.

Computer Testing

The NPA certification examination is administered regularly throughout the year at PSI Testing Centers.

The 150-question, multiple-choice test will be administered on computers during a 3.5 hour testing session. For the candidate, all test functions are controlled by the candidate’s choice of the keyboard or mouse. PSI exam capabilities include on-screen graphics, tagging of questions for later review, on-screen calculator, and the ability to review any question with a click to the help screen.

The site administrator will be available to assist you with becoming familiar with the testing process prior to your actual testing time. Please become familiar with the process prior to beginning your actual test. In rare instances, technical problems may require late starts and/or rescheduling of your examination. If, at any time during the examination, you believe you have a problem with your computer, notify the site administrator.

Site Environmental Distractor

Although every attempt is made to provide a quiet and comfortable test environment, noise and room temperature may be an unforeseen distractor. It is suggested that if you are sensitive to noise or temperature variations, you may want to bring earplugs and types of dress that can help you to adapt to a cooler or warmer climate in the examination room. Since PSI provides many different examinations for many different clients, be aware that candidates will be working at different paces in the testing room. PSI will work with the test site staff to anticipate potential problems.

Test Taking Suggestions

  • Take time to familiarize yourself with the location of the test site. Ensure that you have ample time to get to the test site. This will reduce your stress.
  • Double-check that you have your Authorization Letter and your photo with signature identification.
  • Use the Study Guide to prepare for the examination.
  • Test questions are referenced against the Study Guide.
  • Prior to your testing session, there is a slide show, which will explain the various functions associated with your taking a computer-based test. If you need further assistance, the site administrator will assist you.
  • Get plenty of rest the night before and do not go to the site hungry.
  • Pace your progress on the test. It is not a test to measure how quickly you can read so you should have plenty of time to finish. There will be a clock within the computer so you will be able to keep track of your testing time. Do not spend too much time struggling with questions that you cannot answer. Mark them on the computer and return to them after you have answered the questions with which you are more familiar.
  • There is no penalty for guessing. It is to your advantage to take a guess on any questions where you are totally unsure of the correct answer.
  • Read the questions carefully. Pick out the key phrases of each question to assist in choosing the correct response.

Examination Scoring and Reporting

Examination questions are multiple-choice with one correct answer and three incorrect responses. Your score will be based on the number of questions you answer correctly. Candidates must achieve a scaled score of 70 to pass the examination. Scaling the scores permits the different forms of an examination to be reported on a common, consistent scale and is not necessarily equivalent to the scores based on a percentage. The chart below provides a catalog of the exam sections and its corresponding weight on which you will be scored:

Content Area
New  Weighting
# Items Needed
per Exam
CA1: Operations 
30%
45
Chap 1: Types of Operations
Chap 4: Facility Design 
Chap 5: Equipment and Technology 
Chap 6: Disaster Planning/Emergency Awareness 
Chap 7: Safety 
CA2: Valet Operations
15%
23
Chap 13: Valet Parking 
CA2: Revenue Control 
15%
23
Chap 10: Accounting
Chap 11: Auditing
CA3: Human Resources 
10%
14
Chap 3: Human Resources
CA4: Customer Service 
10%
15
Chap 2: Customer Service
CA5: Marketing/Administration  
10%
15
Chap 9: Administration 
Chap 12: Marketing
CA6: Maintenance 
10%
15
Chap 8: Maintenance

 

Upon completion of your testing session, you will immediately receive your score report. If you have passed the examination, your score report will indicate a “Pass.” If you have failed the examination, your score report will indicate a “Fail” and will provide you with a diagnostic analysis of your strengths and weaknesses in your test performance based on the content outline.

All score results will be forwarded to PCS from PSI on a weekly basis. PCS in turn will provide the score results to NPA. Candidates who pass the exam will receive a certificate suitable for framing and will be able to use the credential "CPP" (Certified Parking Professional). Certification will remain valid for a period of three years. If you fail the examination, you may apply to re-take the examination. However, a Study Guide will not be re-issued.

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